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Questions? We have answers.

Everything you need to know about VYVE, from your free trial to how we look after your data. Can’t find what you need? Ask us directly.

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Getting started

What is VYVE?

VYVE is a proactive health service in an app. It brings together Mind, Body and Connect: personalised workouts, nutrition and sleep tracking, meditation and breathwork, group therapy, live expert sessions, community challenges and a personal AI Coach. The aim is simple: build health before it breaks.

How does the free trial work?

Your first 30 days are free. After that, membership is £16.99 a month. You can cancel at any time, and there is no long contract.

Start your 30 days free

Which devices does VYVE work on?

VYVE is available on iPhone from the App Store and on Android from Google Play. You can also use the member area in a web browser.

Does VYVE connect to Apple Health or Android Health Connect?

Yes. You can connect Apple Health on iPhone or Health Connect on Android so your steps, workouts and other activity sync automatically, including activity from a connected watch. You choose what to share and can disconnect at any time.

Do I need to be fit or experienced to join?

No. When you join, a short welcome questionnaire builds a plan around where you are today, whether you are starting from scratch or already training regularly.

Membership and billing

How much does VYVE cost?

30 days free, then £16.99 a month. Everything in the app is included, with no hidden extras.

Can I cancel at any time?

Yes. There is no minimum term. If you would like to cancel, email team@vyvehealth.co.uk and we will take care of it for you.

Can I get VYVE through my employer?

Yes. Many organisations provide VYVE to their people as part of their wellbeing support. If your employer offers VYVE, you will receive an invitation to your work email. If they do not yet, you are welcome to introduce us.

Do you work with partners and coaches?

Yes. Coaches, trainers, therapists and community leaders can bring their communities to VYVE and run their own space in the app. Find out about partnering with VYVE.

The service

What is included in my membership?

Everything across Mind, Body and Connect. That includes an AI Coach, expert check-ins, personalised workouts from qualified personal trainers, nutrition and sleep tracking, meditation and breathwork, group therapy sessions, live sessions and replays, expert speakers and the VYVE Podcast, financial wellbeing content, partner communities, community challenges, and rewards and member discounts.

See the full service

What is the AI Coach?

Your AI Coach helps you plan your week, reflect on your check-ins and stay on track, in a style that suits you. AI suggestions are for general wellbeing only and are not medical advice.

Who leads the sessions and programmes?

Qualified practitioners across Mind, Body and Connect, including personal trainers, counsellors and health experts. Group therapy sessions are professionally facilitated. See our experts.

Is VYVE a medical or crisis service?

No. VYVE supports your everyday health and wellbeing, but it is not a medical service and cannot help in an emergency. If you need help right now, please see our urgent support page.

Give Back

How does Give Back work?

Every 30 activities you log, of any type, VYVE donates a free month of membership to someone referred by one of our charity partners. It happens automatically and costs you nothing extra.

Learn more about Give Back

Does Give Back cost me anything?

No. The donation is made by VYVE. Your membership fee stays the same however many milestones you reach.

Your data and privacy

Who can see my data?

Your personal data is yours. If you have VYVE through your employer, they only ever see anonymised, grouped information, never your individual activity, check-ins, journal or wellbeing score. Partners only see your display name and your participation in their community.

Where is my data stored?

Member data is stored in the EU, in Frankfurt, Germany. It is encrypted in transit and at rest. We never sell your personal data.

How do I delete my account or data?

In the app, go to Settings, then Account and data, and choose Delete account. You can also email team@vyvehealth.co.uk and we will do it for you. We delete your account and data, apart from anything we are legally required to keep. Read our privacy policy for full details.

For employers

How does VYVE work for an organisation?

We set up your organisation, invite your people and support the rollout, with a dashboard showing anonymised engagement and wellbeing trends. See VYVE for employers.

How is VYVE priced for employers?

Pricing depends on the size and needs of your organisation, so we build a package around your team. Try our ROI calculator or book a demo for a tailored quote.

Can you help with our security and procurement questions?

Yes. Our security and data page covers how we protect your people's data, and we are happy to answer your supplier questionnaire.

Still have a question?

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